FAQ
- How long will it take to receive my order?
All orders are generally processed within 1 to 2 business days. We’ve negotiated rates with major carriers for fast, reliable service. Typical shipping times are between 3-5 business days and 7-9 business days in UK & UAE.
- Gemany - 3 business days
- Italy - 4-5 business days
- France - 3-5 business days
- Luxembourg - 4-7 business days
- Netherlands - 4-6 business days
- Spain - 5 business days
- Austria - 5-6 business days
- Belgium - 5-6 business days
- Romania - 2-3 business days
- UAE - n/a
- UK - n/a
- Greece, Croatia, Czech Republic, Estonia, Hungary, Lithuania, Poland, Slovakia, Slovenia - 4-7 business days
We do not charge any additionally fees or overhead for packaging. The most effective method for international shipping is trackable.
- How long do SCENTIQUE Candles burn?
When burning according to our recommended instructions, our candles will burn for approximately 30-40 hours.
- What are SCENTIQUE Candles made of?
Each candle is made from the finest, local and ethically sourced materials. We choose to work with premium soy wax blends as it burns cleanly and longer than traditionally paraffin candles. Soy is natural and washes away easily with a soap and water. It’s also a renewable resource and carbon neutral, as opposed to coconut wax which is a leading cause of deforestation.
Our fragrance is the highest quality, cosmetic-grade. We use a combination of natural, essential oils and synthetic oils. Straight essential oils tend to have a lower flash point, often resulting a poorer scent throw.
We use 100% wooden wicks and 100% cooton wicks.
- Do you offer wholesale or bulk discounts?
Yes, we offer wholesale and bulk discounts. For wholesale orders, please visit our wholesale page. Minimum order quantities and annual purchase amounts are applicable in order to maintain active wholesale status.